Please note that the following procedure may reduce your computer protection and should be used in case of real necessity and at your own risk:Ģ) Click Settings. In the meanwhile, as far as I see it is possible to mitigate the problem configuring Kaspersky antivirus to exclude "" url into the network module and opening the site using Incognito window. I'm waiting for Kaspersky reply and I let you know as soon as I have an update. I confirm Kaspersky Endpoint Security (business version) is not affected by the problem. I'm currently using Kaspersky Security Cloud 20.(i) and I'm, affected by the problem. I confirm I have activated a support request with Kaspersky Italia. The instructions are only for Home products users: Create a request to Kaspersky technical support via my. and report the issue and your findings Re-open the browser and check the problem.ģ. Inject script into web traffic to interact with web pages Open Kaspersky main menu => Settings => Additional => Network => Traffic processing => uncheck the box: Check the problem with disabled script injection: In Mozilla Firefox: - open browser and paste in the address bar the following entry:ĭisable Kaspersky Protection add-on and re-open the browser.Ģ. In Google Chrome - open browser and paste in the address bar the following entry:ĭisable Kaspersky Protection extension and re-open the browser. Please check the problem with disabled Kaspersky Protection add-on Unfortunately we would need step-by-step reproduction scenario in order to diagnose this issue.Ĭould you please send to customers, who faced this issue, the following instructions:ġ. We suppose the problem could be related to our script injection feature and our Kaspersky Protection plug-in. Save it to a location that is easy for you to find e.g.: your desktop.įollow the opening process of KAV and select the Kaspersky product you have installed, type in the Captcha code and continue to uninstall the Kaspersky product.We have tried to reproduce the problem using last version of Chrome and trial version of construct application on Please use KAV remover to remove the Kaspersky product which was not removed with the steps above:ĭownload the Kaspersky removal tool from:Ĭhoose the option to 'Save' the file, do not choose Run. On the Start screen type restore point -> Click 'Create a Restore Point' -> Click 'Create' -> name the restore point Before KAV Remover. IMPORTANT: Please create a restore point on your system before using the tool by following these instructions: What you will need to do is run the Kaspersky Anti-Virus remover.
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